Club Rewards FAQ’s

Getting Started

Club Rewards is the rewards program from Diners Club that offers flexibility and personal choice to members. Club Rewards offers cardmembers the opportunity to earn frequent flyer miles, merchandise and exclusive travel options simply by using the Diners Club Card.

Earning Club Rewards points is easy. For every eligible dollar you charge to your Diners Club Card, you automatically earn one Club Rewards point ($1 charged = 1 Club Rewards point). Charges that are eligible for points include, but are not limited to, airline, restaurant, hotel, car rental, service station, mail and online orders, and retail charges. Annual fees, payments, cash advances, foreign conversion and insurance charges are ineligible for points accrual.

See Club Rewards terms and conditions, some cards earn at different rates.

Club Rewards® points are earned on all purchases less credits. One Club Rewards point is awarded per eligible dollar charged on all Diners Club® Card products, except for (i) the Professional Diners Club Credit Card that awards one Club Rewards point for every two dollars charged, (ii) the Diners Club Card Elite earns three Club Rewards points for every eligible dollar charged at grocery stores, supermarkets, drug stores, pharmacies and automobile fuel service stations when you pay at the pump; and (iii) certain centrally billed Corporate Card accounts that earn at different ratios. Transactions not eligible for Club Rewards points include, but are not limited to, card fees, additional card fees, payments, cash advances, foreign conversion charges and insurance charges. There are circumstances where Club Rewards points may be forfeited.

All Professional cardmembers are automatic members of Club Rewards Program. There is no additional fee.

Enrollment is not automatic for Corporate Cardmembers as Club Rewards is an optional program. The organization determines whether its cardmembers are eligible to participate. Eligible cardmembers must enroll to earn and redeem points. (Please note that there is an annual enrollment fee for Corporate Cardmembers.) For Corporate Cardmembers should contact your Program Manager for further details on eligibility.

If you have any questions, comments or concerns, please do not hesitate to contact us at our Club Rewards Customer Contact Center at 1-800-234-4034. Hours of Operations: Monday - Sunday 9:00 a.m. - 9:00 p.m. EST. The Customer Contact Center is closed on all U.S. banking holidays.


Earning Points

No, your Club Rewards points will not expire as long as your account is open and in good standing (see Club Rewards terms and conditions for full details).

There is no limit to the amount of Club Rewards points you can collect or redeem.


You can earn Club Rewards points at most locations where Diners Club Card is accepted (see Club Rewards terms and conditions for full details).

You can view your current Club Rewards point balance by accessing the Club Rewards website upon logging in at https://clubrewardsus.com

Yes. If you do not have enough Club Rewards points for an item that you wish to redeem for, you have the option to purchase additional Club Rewards points.

Once you request and receive your new Diners Club card, all Club Rewards points will be transferred to the new card within 1 to 2 billing cycles.

Redeeming Points

You have several options for redeeming points:

• Redeem points online through the Club Rewards online catalogue. https://clubrewardsus.com
• Call the Club Rewards Customer Contact Center.

It will take approximately 2 weeks for your reward to be delivered depending on the shipment. The maximum delivery time is up to 6 weeks.

Depending on your reward type, there may be additional handling fees associated. You will be notified of the fee prior to confirming your redemption.

If an item is on back order, one of our Customer Care representatives will contact you with your item's status and estimated day of arrival or check your online account under Redemption Activity for status updates.

You can view your Club Rewards point balance when you log in to your Club Rewards online account at https://clubrewardsus.com.

Yes, you can redeem your points to pay annual fees on line or through the Club Rewards Customer Contact Center.

All merchandise shown in the Club Rewards Catalogue carries a 100% satisfaction guarantee against workmanship defect or shipping damage that is good for 30 days from the date of redemption. We will either replace the item or return your points to your account.

Lost, stolen and damaged cards can be replaced. As soon as one of our representatives receive the inquire Club Rewards will start an investigation with the retail. Depends on the outcome of this investigation Club Rewards will send to you another certificate.

e-Gift Certificate

The e-Gift certificate can be used the same way that a physical gift card, in store or online.

Upon placement of order, confirmation will be emailed to you. The recipient will also receive the e-Gift Certificate via email. Please contact us if you do not receive this email and ensure to check your email "junk" folder.

You can redeem Club Rewards points for e-Gift certificate using our Club Rewards website after you have logged in or you can give us a call at our Club Rewards Customer Contact Center.

e-Gift certificates may not be returned or refunded. Use of any e-Gift certificate is subject to any additional restrictions listed on the e-Gift certificate.

Yes, e-Gift certificate makes a great gift.

Please check your e-mail “junk” folder. Some e-mail providers give users the option of blocking all e-mail messages that originate outside of their domain. You may want to check with your recipient first to make sure their e-mail is configured to accept e-mails from Club Rewards. If you do not find our e-mail in your e-mail inbox, please contact the Club Rewards Customer Contact Center and we will be glad to assist you.

Travel

All travel arrangements should be booked as soon as possible. Advance booking gives us a better chance to ensure we can accommodate your hotel, flight, and car rental requests.

There are no blackout dates, although your travel options may vary depending on availability.

Changes to existing reservations may be requested up to 5 days prior to your travel date. Changes may require additional costs such as airline penalty fees, increased fares, and service fees. Please be aware that most airlines do not allow changes or corrections to passenger names. Our ability to honor itinerary change requests is ultimately governed by airline rules and restrictions.

Absolutely! You can book up to nine passengers for your vacation.

Yes, you can sort your travel plans based on price or by schedule. You can book flights for multiple cities as well. Explore our Self-Booking Travel engine to learn about all the different options.

Yes, there are no restrictions when booking with Diners Club Club Rewards.

If there are any issues that arise after a confirmation has been received, please contact our Club Rewards Customer Contact Center and they will help you with your changes. Be advised there might be fees associated to travel changes.

Once you have redeemed your reward points, you will receive an email confirmation with your itinerary via email within 24 hours of your booking. If you do not have an email address, your itinerary will be mailed to your home address.

Simply book your own travel arrangements on your Diners Club Card with any travel provider, including discount travel websites, with your personal travel agent or any other resource, and then redeem your Club Rewards points for a Tailored Travel credit to cover the expense by calling our Club Rewards Customer Contact Center.

This portion of the Club Rewards program allows cardmembers to convert their Club Rewards points for a variety of different frequent flyer miles and guest reward points. Check out the Points-to-Miles page on the website for more details on our travel partners.

Yes, you need to be a member of the frequent flyer or guest program in order to convert your Club Rewards points.

It takes 2 to 4 weeks for your miles or points to be credited into your account. Cardmembers have an option to pay an expedite fee to certain partners that will deposit your miles or points in 3 to 5 business days.

Account Issues

If you have any issues at all with your point balance, please feel free to contact us at our Club Rewards Customer Contact Center and one of our many agents will assist you further.

If you fail to make the minimum payment by the due date shown in a Statement that you receive in any given month, you will earn Points for eligible Charges on that first Statement and you will continue to be able to redeem Points.

See Club Rewards terms and conditions for more information on missed payments.

If an account is in Good Standing, you will have 60 days from the date the account is closed to redeem all Club Rewards points associated with the account, after which time the points will be forfeited.

For Corporate Collect Programs, points earned on a Corporate Collect Card that is cancelled are not forfeited and remain available to the employer. When the entire Corporate Collect Program is terminated, if the Corporation is in good standing, you have 60 days from the date your Corporate Collect Program is terminated to redeem your points, after which time the points will be forfeited.

® Diners Club, Diners Club International (with and without the Diners Club Logo), the Diners Club Logo, and Club Rewards are trademarks and service marks of Diners Club International Ltd.